Refund and Returns Policy

At Basket Movers, we want you to be completely satisfied with your purchase. If for any reason you are not, please review our refund and returns policy below.

1. Return Eligibility

You may return items within 30 days of receipt. To be eligible for a return, the following conditions must be met:

  • The item must be in its original condition, unused, and in the original packaging.
  • A receipt or proof of purchase is required.

2. Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards
  • Customized or personalized items
  • Sale or clearance items (unless defective)

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service team at support@basketmovers.com or call us at [Your Phone Number] to request a return authorization.
  2. Prepare Your Return: Pack the item securely in its original packaging, including all accessories and documentation.
  3. Ship the Item: Send the return to the address provided by our customer service team. You will be responsible for shipping costs unless the return is due to an error on our part (e.g., defective or wrong item).

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 14 business days, and a credit will be automatically applied to your original payment method.

5. Exchanges

If you would like to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will arrange for a replacement or refund, including shipping costs.

7. Contact Information

For any questions or concerns regarding our refund and returns policy, please reach out to us:

Email: rbsenterprises4@gmail.com
Phone: +918860404724
Address: 63 A Raju Park Devli Road Khanpur New Delhi 110080

Thank you for shopping with Basket Movers! We appreciate your business.